Spiralup.Co

Spiral is an AI-driven tool designed to enhance customer issue detection across various channels. It automates the discovery of emerging problems by scanning customer feedback, support interactions, and surveys, allowing businesses to promptly identify and address specific issues.

The tool unifies data from multiple sources, such as CRM systems, providing a complete view of customer interactions and enabling proactive action. By leveraging advanced analytics, Spiral helps product managers prioritize their roadmaps based on customer feedback trends and segmentation.

Furthermore, it offers real-time alerts on customer health metrics, facilitating quick adjustments to strategies that improve customer support efficiency. Spiral aims to streamline operations and enhance decision-making for customer service leaders and marketing teams through data-driven insights.