Risotto

Risotto is an all-in-one employee support solution designed to streamline internal support operations through automation and centralized management. This tool enhances operational efficiency by providing around-the-clock assistance within Slack, ensuring quick response times and improved employee satisfaction.

With features such as ticket and task management, department routing, and knowledge management, Risotto simplifies support workflows across various departments. It leverages historical data and past interactions to answer common employee inquiries, deflecting a significant portion of tier 1 tickets and allowing teams to focus on more complex issues.

Additionally, Risotto strengthens security through automated access management, approvals, and compliance tasks, ensuring that employee access is controlled and auditable. This seamless integration within Slack transforms traditional help desk functionality into a collaborative and efficient support hub.