Inkeep

Inkeep is an AI tool designed to enhance user support through collaborative copilot capabilities. It allows support teams to streamline the resolution of over 250,000 questions monthly, providing scenario-specific guidance and 24/7 troubleshooting assistance.

Inkeep generates thoughtful auto-replies based on historical ticket data, Slack threads, and documentation, enabling quick resolutions and faster ticket closures. The tool offers features like automated FAQ generation from resolved tickets, integrated chat for easy access to help content, and intelligent escalation to human support when necessary.