Unthread

Unthread is an AI-powered tool designed to streamline customer support within Slack channels. It automates support responses, provides valuable insights, and syncs all communication channels into one shared inbox. With features like prioritized ticket assignments, clear escalation paths, and integration with CRMs and task managers, Unthread ensures efficient and scalable support management. It also categorizes customer feedback, suggesting responses based on common requests and helping teams manage conversations across various platforms. The tool offers comprehensive analytics, drag-and-drop message building, and robust API support for workflow customization. Trusted by top-tier teams, Unthread is the modern solution for enhancing customer support within Slack communities.