Deskday

Deskday Helpdesk PSA is designed for managed service providers (MSPs) and department teams to enhance service desk operations through conversational service automation (CSA). This tool enables chat-based ticketing, streamlining support requests and accelerating ticket resolution.

Key features include a multi-channel ticketing system that integrates with Microsoft Teams and mobile applications, ensuring users can access support anytime, anywhere. The platform also offers intelligent quality assurance to monitor service delivery and an efficient billing process that automates timesheet calculations and contract management.

With real-time project management capabilities, teams can effectively collaborate and track project progress while maintaining transparency with instant notifications to end-users about service updates. Future Helpdesk PSA centralizes operations, making it an essential tool for modern MSPs aiming to optimize workflows and drive productivity.